Why bad things happen to good people - Its about attitude not altitude!!!!

‘Today scholars discuss the basic nature of leadership in terms of ‘interaction’ among the people in the process; both leaders and followers. Thus, leadership is not the work of a single person, rather it can be explained and defined as a ‘collaborative endeavour’ among group members’ (Rost, cited in Brungardt 1998 ).
Managers in the aviation industry comment that co-operating with regulators, operators, pilots, operational and admin staff forms a central part of their role. This session provides the opportunity for an insight into a specific communication, people and stress management method that has proven to assist practitioners in practice. It provides an effective way to understand and work with others in a high risk environment and on the management level.

During the seminar, you will learn about strategies and skills that allow to:

• Establish proper relationships to develop, lead and support teams,
• Motivate management colleagues, staff and others according to their own individual needs,
• Identify signs of distress within individuals and develop ways of responding to these, and
• Give effective feedback to others in a way that suits their preferred style of communication.

The seminar utilises an evidence-based tool called Process Communication Model® (PCM) which has been developed by Dr Taibi Kahler, an internationally recognised and award-winning clinical psychologist. The tool has been adopted and validated by NASA and a range of government agencies, health, education and corporate organisations across the world. In Australasia the Australian and NZ College of Anaesthetists, and the Royal Australasian College of Surgeons for example have accredited the program in their respective CPD programmes as they recognise the value and impact of this training in the high risk environment of operating theatres and beyond.

PCM is a language based communication, personality assessment and management methodology. It provides a tool to:

• Improve performance, ensure proper outcomes and mitigate risk on a management level and in operations,
• Accurately predict and influence behaviours.

The seminar also explores how to identify the onset of early warning signals when communication changes from being constructive into obstructive, and when behaviour slips from being cooperative into disruptive. Such processes, called ‘failure mechanisms’ and showing up once under distress, very characteristically change patterns of thought, of speech and behaviour in a predictable way. They usually start by turning communication into miscommunication, then into mismanagement and finally into damaging processes of governance, management and co-operation.

The GM Flight Standards of Air New Zealand wrote:
‘…In aviation we are very much in the business of understanding ‘why’ things happen, especially the human contribution. Our Airline is very committed to the development of Human Factors training and I believe the PCM course has provided our training managers with some very complimentary knowledge which tests and provides some insight into where we can be effective in the Pilot and Flight Attendant training environment and in event analysis.’

The GM of Sydney Ferries Corporation’s shipyard in Balmain offered this feedback:
‘…the training has resulted in noticeable behavioural changes and increased management capabilities in the areas of interpersonal skills, specifically in the busy and sometimes stressful environment that our maintenance staff operate in’.

Completion of Questionnaire
Participation without completing the online questionnaire will not make sense since you would not be able to relate to the personalised seminar document!

Please follow the instructions given in the ‘Directions’ and read the online General Information carefully before filling in the online questionnaire. Please take your time – 45 minutes is a good guess.

NB: you are doing the same questionnaire that NASA’s astronauts have been doing since 1978.

This is not a test: there is no good or bad answer, no right or wrong, nor is there a smarter or a less smart one.

The aim is to get a valid statement regarding your strengths and your potential. Therefore your answers need to come as authentic and as genuine as possible, please do not try to paint an ideal picture of you. Many thanks for your co-operation!

Directions for completing the questionnaire

Important:
If you have completed the questionnaire before, please don’t do it a second time. Instead, we’d appreciate a short note to andrea@kahlercom.co.nz letting us know that you already have got a profile. Thank you.

• Go to: www.pcminventory.com
• Read the general information
• Click the 'next Page' button
• Enter First and Last Name
• Enter Phone Number (without Country Code)
• Enter Trainer Code: kco01
• Enter Authorization Code: AIA2011
• Click the 'next Page' button
• Leave everything blank on this page except of the male-female checkbox
• Click the ‘next Page’ button
• Read the instructions provided – allow for enough time (45 minutes)!

Deadline for completing the online questionnaire: As soon as possible, Friday, 7 October 2011, 10pm latest!

We will print and compile your individual document and Mark will bring it to the AIA conference. This personal document will only be disclosed to you and to ACTS.

If you have any questions, please contact us anytime: daphne@actspl.com.au or call +61 8 6201 4012
We thank you for your co-operation and are looking forward to seeing you in Hamilton!
Kind Regards,

Daphne Thoresen, Director ACTS Pty Ltd